Contact us
Email hello@ralyy.com about anything to do with your account, a booking, a payment, or a charge you don’t recognize. Send it from the email address on your account and include the club and date of the booking, so we can find it quickly.
Ralyy is operated by Ralyy LLC.
Cancel a booking
Sign in, open your Profile, find the booking, and choose Cancel. You will see what you get back before you confirm.
Refunds
Each club sets its own cancellation and refund policy, which is shown before you book and again before you cancel. An approved refund goes back to your original payment method within 5–10 business days. Some clubs pay a cancellation as Club Credit instead, which you can use at that club. Ralyy’s service fee is not refundable. If something has gone wrong, contact the club or email hello@ralyy.com and we will help.
Memberships
Memberships renew automatically. You can turn off renewal at any time under Profile › Membership; you keep access until the end of the current billing cycle.
Your account and data
To delete your account, see Delete your account. For how we handle your data, see our Privacy Policy and Terms of Service.