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Terms of Service

Effective June 22, 2026 · Last updated August 4, 2026

1. Agreement to Terms

These Terms of Service ("Terms") are a binding agreement between you and Ralyy LLC ("Ralyy," "we," "us," or "our") governing your use of ralyy.com and our applications and services (collectively, the "Service").

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Please read Section 16 (Dispute Resolution) carefully. It requires most disputes to be resolved by binding individual arbitration and waives your right to a jury trial and to participate in class actions.

2. Eligibility

You must be 18 years or older and able to form a binding contract to use the Service. By using the Service, you represent that you meet these requirements. The Service is intended for users located in the United States.

3. What Ralyy Is (and Is Not)

Ralyy is a technology platform and marketplace that helps you discover and book courts, events, memberships, and open ralyys offered by independent clubs, facilities, and operators ("Clubs"), and that facilitates payments for those offerings.

  • Clubs (not Ralyy) provide the actual courts, events, instruction, memberships, and related services. Each Club is solely responsible for its offerings, pricing, schedules, availability, rules, safety, staffing, and the condition of its facilities.
  • Ralyy does not own, operate, or control Clubs and is not a party to the agreement between you and a Club for the underlying services. Your booking is a transaction with the Club; Ralyy facilitates it.
  • We do not guarantee the quality, safety, legality, or availability of any Club, facility, court, event, or membership, or that any booking will be honored.

4. Accounts

To use most features you must create an account. You agree to provide accurate, current information; keep your password confidential; and remain responsible for all activity under your account. Notify us promptly at hello@ralyy.com if you suspect unauthorized use. You may not share, sell, or transfer your account, or create an account using another person's identity.

5. Bookings, Events & Open Ralyys

When you book a court, register for an event, or join an open ralyy, you enter into a transaction with the relevant Club, subject to that Club's rules and any applicable waiver. You agree to:

  • provide accurate details for yourself and any guests or party members you add;
  • confirm you have a baseline relationship that permits you to share your guests' contact information with us (see the Privacy Policy);
  • arrive on time and comply with the Club's rules, codes of conduct, and check-in and waiver requirements; and
  • be responsible for the conduct of guests you bring.

Ralyy sends automated transactional notices to the party members you add, giving them a clear, one-click option to opt out and remove their data. Availability is not guaranteed until your booking is confirmed. Clubs may cancel, reschedule, or modify offerings; where that happens, refunds (if any) follow Section 7.

6. Payments, Fees & Taxes

  • Payment processing. Payments are processed by Stripe. By providing a payment method, you authorize us and Stripe to charge it for the amounts you approve, being the offering price and our service fee.
  • Service fee. Ralyy charges a service fee for facilitating transactions, which is disclosed before you complete payment. Unless required by law or stated otherwise, service fees are non-refundable, even if the underlying booking is refunded by a Club.
  • Club payouts. Clubs receive their portion of payments through Stripe Connect. Ralyy facilitates collection and remittance but is not responsible for a Club's own tax or financial obligations.
  • Taxes. Ralyy does not add sales tax to your purchase. The total shown before you confirm is the amount you will be charged — the offering price plus our service fee. Clubs remain responsible for any tax obligations arising from the offerings they sell, except where Ralyy is required by law to collect and remit as a marketplace facilitator.
  • Authorizations & holds. Some bookings (such as open ralyys) may place a temporary authorization or hold on your payment method, which is captured or released according to the booking outcome.

7. Cancellations & Refunds

Each Club sets its own cancellation and refund terms, which are presented to you at or before booking. Refunds for an offering are governed by the applicable Club's policy.

  • Where a refund to your payment method is approved under a Club's policy, Ralyy initiates processing through Stripe back to your original payment method within five to ten (5–10) business days, though exact bank processing times may vary.
  • Some Clubs pay a cancellation that qualifies under their policy as Club Credit instead of as a refund to your payment method. Which of the two applies is shown to you before you book and again before you cancel. See Section 8.
  • Ralyy's platform service fee is non-refundable except where required by law.
  • If you believe you are entitled to a refund, contact the Club first; you may also contact us at hello@ralyy.com and we will reasonably assist, but final refund decisions for the underlying offering rest with the Club.
  • Chargebacks. Initiating a chargeback without first seeking resolution may result in suspension of your account. We reserve the right to dispute chargebacks we believe are invalid.

8. Club Credit

Some Clubs issue store credit that is held for you at that Club ("Club Credit"). Club Credit may be applied toward that Club's offerings on the Service. It is not money and cannot be redeemed for cash.

  • Issuing Club only. A Club Credit balance is held for you at a single Club and may be used only at the Club that issued it. It cannot be used at any other Club on the Service.
  • Non-transferable; no cash value. Club Credit is non-transferable — it cannot be moved to another person or to another Club — and cannot be cashed out, withdrawn, or converted back to money.
  • Cancellations paid as Club Credit. A Club may elect to pay a cancellation that qualifies under its cancellation policy as Club Credit instead of as a refund to your payment method. The Club's cancellation policy and its payout method are shown to you before you confirm a booking and again before you confirm a cancellation, including the exact amount of Club Credit you would receive.
  • What Club Credit is issued on. Club Credit is issued on the court or ticket price after any discounts applied to that item. It does not include Ralyy's service fee and does not include tax.
  • Late cancellations. A cancellation made outside the Club's cancellation window may receive no refund and no Club Credit.
  • Credit granted by a Club. A Club's staff may also grant Club Credit, for example as a prepaid load, a gift, or a goodwill gesture. Credit granted this way is subject to this Section.
  • Using Club Credit. Where you have an available balance at a Club, Club Credit is applied to your purchase before your payment method is charged. If Club Credit covers the full amount of the item, Ralyy's service fee is waived and no charge is made to your payment method.
  • Expiration. Club Credit does not currently expire.
  • Disputed charges. If you initiate a chargeback or payment dispute on a charge that was already paid back to you as Club Credit, that Club Credit is reversed. A reversal may leave your balance at that Club negative until you clear it, and that balance may be placed on hold while the dispute is decided.

9. Memberships & Automatic Renewal

If you purchase a membership, the following apply:

  • Auto-renewal. Memberships renew automatically at the end of each billing cycle (for example, monthly or annually) and your payment method is charged the then-current price until you cancel.
  • Cancellation. You may cancel auto-renewal at any time in the Service under Profile › Membership, or by contacting the Club or us at hello@ralyy.com. Cancellation turns off auto-renewal and takes effect at the end of the current billing cycle; unless required by law or stated otherwise, payments already made are non-refundable and you retain access until the cycle ends.
  • Changes. Membership prices and benefits are set by the Club and may change; we will provide notice of price changes before they take effect as required by law.

10. Waivers, Health & Assumption of Risk

Racket sports and related physical activities involve inherent risks, including the risk of serious injury. By participating, you acknowledge and voluntarily assume all such risks.

  • You may be required to sign a Club's liability waiver before participating; your participation is subject to that waiver.
  • You represent that you are physically fit to participate and will stop if you feel unwell.
  • To the fullest extent permitted by law, you release Ralyy from claims arising out of your participation in any activity booked through the Service. Clubs (not Ralyy) are responsible for the safety and supervision of their activities and facilities.

11. Acceptable Use

You agree not to:

  • use the Service for any unlawful, fraudulent, or harmful purpose;
  • harass, threaten, or harm other users, guests, Clubs, or staff;
  • interfere with, disrupt, scrape, reverse-engineer, or attempt to gain unauthorized access to the Service;
  • make false, fraudulent, or speculative bookings, or resell bookings without authorization;
  • upload content that is unlawful, infringing, or objectionable; or
  • misrepresent your identity or affiliation.

We may investigate and take action (including suspending or terminating accounts) for violations.

12. User Content

You may submit content such as a profile photo or other information ("User Content"). You retain ownership of your User Content, but you grant Ralyy a non-exclusive, worldwide, royalty-free license to host, store, display, and use it as needed to operate and improve the Service. You represent that you have the rights to the User Content you submit and that it does not violate these Terms or any law.

13. Intellectual Property

The Service, including its software, design, text, graphics, and the "Ralyy" name and logo, is owned by Ralyy or its licensors and is protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for its intended purpose. You may not copy, modify, distribute, or create derivative works except as expressly permitted.

14. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any Club, facility, court, event, or membership will meet your expectations. We are not responsible for the acts, omissions, conduct, safety, or offerings of any Club or other user.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RALYY AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT OF SERVICE FEES YOU PAID TO RALYY IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

16. Dispute Resolution; Binding Arbitration; Class-Action Waiver

Please read this section carefully.

  • Informal resolution first. Before filing a claim, you agree to contact us at hello@ralyy.com and try to resolve the dispute informally for at least 30 days.
  • Binding arbitration. If we cannot resolve a dispute informally, you and Ralyy agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, rather than in court, except that either party may bring a qualifying claim in small-claims court.
  • Class-action waiver. You and Ralyy agree that disputes will be brought only in an individual capacity and not as a plaintiff or class member in any class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims.
  • Governing rules & law. Arbitration will be governed by the Federal Arbitration Act and administered under the rules of a recognized arbitration provider, seated in or near Austin, Texas, unless you and Ralyy agree otherwise. Texas law governs these Terms.
  • 30-day opt-out. You may opt out of this arbitration agreement by emailing hello@ralyy.com within 30 days of first accepting these Terms, stating your name and intent to opt out. Opting out does not affect any other part of these Terms.

17. Suspension & Termination

You may stop using the Service at any time and may request account deletion as described in our Privacy Policy. We may suspend or terminate your access at any time, with or without notice, if we believe you have violated these Terms, created risk or legal exposure, or for operational reasons. Provisions that by their nature should survive termination (including payment obligations, disclaimers, limitation of liability, and dispute resolution) will survive.

18. Changes to the Service and Terms

We may modify the Service or these Terms from time to time. If we make material changes, we will update the "Last updated" date and provide prominent notice (such as email or in-app notice). Your continued use of the Service after changes take effect constitutes acceptance.

19. Governing Law

These Terms are governed by the laws of the State of Texas and applicable U.S. federal law, without regard to conflict-of-laws principles. Subject to Section 16, the state and federal courts located in Travis County, Texas will have jurisdiction over any disputes not subject to arbitration.

20. General

  • Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Ralyy regarding the Service.
  • Severability. If any provision is found unenforceable, the rest remains in effect.
  • No waiver. Our failure to enforce a provision is not a waiver of it.
  • Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
  • Notices. We may provide notices to you by email or through the Service.

21. Contact Us

Ralyy LLC